Grooming Questions
Even though the retail and self-wash open at 11 during the week, can I still bring my dog in or shop before hours since the groomer is here?
No. Our self-wash and retail hours are clearly posted on the website and the door. The groomer cannot help you at the self-wash or retail at that time, as they are focusing on grooming their dogs, and front desk staff does not arrive until opening. The groomers are sometimes working on cats or special-needs dogs that CANNOT be left unattended. Please wait until opening hours to utilize our self-wash and retail.
I have an appointment before opening hours and the door is locked. What do I do?
Groomers arrive before their first appointment, so more than likely the groomer is there. We have a doorbell that is located on the left side of the door meant specifically for our early morning appointments! Press and hold the doorbell for a second and it will indicate to the groomer that you've arrived. If you've arrived early to an 8am or 9am appointment, then you may have to wait a bit for the groomer to arrive.
How do I book an appointment?
You can either book online on our grooming page, or give us a call at 360-733-9274.
Why is cat grooming the price it is?
If you've ever tried to bathe your cat yourself, then you know it can be potentially dangerous for both you and the cat, as it can act out in the process. Our groomers are not immune to this effect, as cats can often experience heavy anxiety during a bath, blow-dry and haircut. We do our best to provide a relaxed environment for your cat by booking them as early morning appointments where the groomer can focus their full attention on your cat. However, we cannot help what your cat decides they can or can't handle. For all pets, we try to reduce the anxiety levels by catering to them and their needs, as pushing a high anxiety situation can have dire consequences such as seizures, heart attacks, vomiting, etc. Cats are immediately classified as high-anxiety/special needs animals that require the groomer's full, undivided attention and care. Cat grooming prices are often based on size and hair length of the cat, which can be quoted to you over the phone when you book. From there, the price can still vary $15-$20 if your cat is matted or requires a longer groom time than was initially estimated.
Why is cat grooming primarily first appointments?
Cats are immediately classified as high anxiety/special needs pets in our shop. Because of this, we need to do their groom straight through before the shop opens with no distractions or extra stimuli such as dogs barking, blow dryers going, etc. If you absolutely cannot do a first appointment for your cat, then we can accommodate you and book midday, but it will incur a 50% increase on your groom price.
I have a dog that requires extra attention. What are the options for these dogs?
Dogs that require extra attention, due either to high anxiety, old age, disability, etc. can be booked as an SNA (special needs animal) which will allow the groomer to give them their full, undivided attention. If you're booking over the phone, you'll want to tell the person booking you that they are a special needs dog. If you're booking online, you can put (SNA) next to your dog's name so we can make the proper accommodations for your pet. Please note that if you book midday instead of first appointment, we will have to charge you 150% of the dog's groom price, as they require full, undivided attention for the duration that they're here which means that groomers cannot take other dogs at that time and needs to be compensated to do so.
Is my pet gonna be put in a kennel dryer during their appointment?
More than likely, yes. The kennel dryer allows us to stagger our appointments, as after one gets a bath, they can be put in the kennel dryer to finish drying while the next one gets a bath. We do understand the concern around kennel dryers, as there are some horror stories out there. However, at Bailey's we do not use any heat dryers on the animals. The air being blown into the kennel is entirely room-temperature and can also be less stressful than the regular dryer, as it can feel a bit like sticking their head out the window on a car ride. For any other questions or concerns, feel-free to contact us. If you are still uncomfortable with the kennel dryer, we can try to accommodate as best as possible. Please talk to the groomer for this at your appointment time. *If your dog needs to be bathed and blow-dried straight through with no kennel time, this could qualify your dog as a special needs animal. See question above for more details.
Can I leave my pet here all day?
Unfortunately, Bailey's is not a doggy daycare. As we have groom appointments booked throughout the day, the kennel that your dog occupies will need to be filled by other groom dogs that come in later in the day. Otherwise, we have overflow in the back which is stressful for both the groomers and the dogs. We give you a call once your dog is ready to be picked-up, and if there's no answer, we leave a voice message and send a text message. If you're running late, we understand; however if you're going to be over an hour late for your pick-up, please give us a call so we can best accommodate you and your pet. Otherwise, we can incur an additional $20 daycare fee onto your groom price. If you leave your dog here until after closing, we incur a $1 a minute fee onto your groom price for the time they are left here after closing.
No. Our self-wash and retail hours are clearly posted on the website and the door. The groomer cannot help you at the self-wash or retail at that time, as they are focusing on grooming their dogs, and front desk staff does not arrive until opening. The groomers are sometimes working on cats or special-needs dogs that CANNOT be left unattended. Please wait until opening hours to utilize our self-wash and retail.
I have an appointment before opening hours and the door is locked. What do I do?
Groomers arrive before their first appointment, so more than likely the groomer is there. We have a doorbell that is located on the left side of the door meant specifically for our early morning appointments! Press and hold the doorbell for a second and it will indicate to the groomer that you've arrived. If you've arrived early to an 8am or 9am appointment, then you may have to wait a bit for the groomer to arrive.
How do I book an appointment?
You can either book online on our grooming page, or give us a call at 360-733-9274.
Why is cat grooming the price it is?
If you've ever tried to bathe your cat yourself, then you know it can be potentially dangerous for both you and the cat, as it can act out in the process. Our groomers are not immune to this effect, as cats can often experience heavy anxiety during a bath, blow-dry and haircut. We do our best to provide a relaxed environment for your cat by booking them as early morning appointments where the groomer can focus their full attention on your cat. However, we cannot help what your cat decides they can or can't handle. For all pets, we try to reduce the anxiety levels by catering to them and their needs, as pushing a high anxiety situation can have dire consequences such as seizures, heart attacks, vomiting, etc. Cats are immediately classified as high-anxiety/special needs animals that require the groomer's full, undivided attention and care. Cat grooming prices are often based on size and hair length of the cat, which can be quoted to you over the phone when you book. From there, the price can still vary $15-$20 if your cat is matted or requires a longer groom time than was initially estimated.
Why is cat grooming primarily first appointments?
Cats are immediately classified as high anxiety/special needs pets in our shop. Because of this, we need to do their groom straight through before the shop opens with no distractions or extra stimuli such as dogs barking, blow dryers going, etc. If you absolutely cannot do a first appointment for your cat, then we can accommodate you and book midday, but it will incur a 50% increase on your groom price.
I have a dog that requires extra attention. What are the options for these dogs?
Dogs that require extra attention, due either to high anxiety, old age, disability, etc. can be booked as an SNA (special needs animal) which will allow the groomer to give them their full, undivided attention. If you're booking over the phone, you'll want to tell the person booking you that they are a special needs dog. If you're booking online, you can put (SNA) next to your dog's name so we can make the proper accommodations for your pet. Please note that if you book midday instead of first appointment, we will have to charge you 150% of the dog's groom price, as they require full, undivided attention for the duration that they're here which means that groomers cannot take other dogs at that time and needs to be compensated to do so.
Is my pet gonna be put in a kennel dryer during their appointment?
More than likely, yes. The kennel dryer allows us to stagger our appointments, as after one gets a bath, they can be put in the kennel dryer to finish drying while the next one gets a bath. We do understand the concern around kennel dryers, as there are some horror stories out there. However, at Bailey's we do not use any heat dryers on the animals. The air being blown into the kennel is entirely room-temperature and can also be less stressful than the regular dryer, as it can feel a bit like sticking their head out the window on a car ride. For any other questions or concerns, feel-free to contact us. If you are still uncomfortable with the kennel dryer, we can try to accommodate as best as possible. Please talk to the groomer for this at your appointment time. *If your dog needs to be bathed and blow-dried straight through with no kennel time, this could qualify your dog as a special needs animal. See question above for more details.
Can I leave my pet here all day?
Unfortunately, Bailey's is not a doggy daycare. As we have groom appointments booked throughout the day, the kennel that your dog occupies will need to be filled by other groom dogs that come in later in the day. Otherwise, we have overflow in the back which is stressful for both the groomers and the dogs. We give you a call once your dog is ready to be picked-up, and if there's no answer, we leave a voice message and send a text message. If you're running late, we understand; however if you're going to be over an hour late for your pick-up, please give us a call so we can best accommodate you and your pet. Otherwise, we can incur an additional $20 daycare fee onto your groom price. If you leave your dog here until after closing, we incur a $1 a minute fee onto your groom price for the time they are left here after closing.
Self-Wash Questions
Are specialty shampoos extra cost?
Nope! At Bailey's, we understand that different dogs have different needs, and as a result may require different shampoos. However, we do have a $3 extra charge on the De-shedding Shampoo and Conditioner, as they are more expensive to stock than our other shampoos.
How often should I bathe my dog?
This depends on your dog! Often times dogs with smooth coats won't need baths as often as dogs with long or double coats. Similarly, active and outdoorsy dogs may need to be washed more often than couch-potato dogs. And younger dogs that love to explore may need to be bathed more often than senior dogs that are happy laying in bed most of the day. For dogs with lower activity levels, smooth coats, or in their golden years, we recommend once a month. For dogs with long hair, lake lovers, or dogs that love to roll in stinky substances, we recommend once every 2-3 weeks.
Will you guys trim my dog's nails?
Yes! Our walk-in nail trims cost $10.
When is last call for the self-wash?
Our last call for the self-wash is 30 minutes before closing to ensure that the front desk staff has enough time to clean the shop before we close. Anyone who arrives after the 30 minute period for a self-wash will be turned down.
Why does Bailey's dilute my shampoo?
We order our shampoo super concentrated for shipping convenience. Our front desk staff is trained on dilution ratios to ensure that you still get the right amount of suds to get your dog nice and clean. If you still feel that the shampoo is too watery, you can ask a staff member for an extra pump or two.
Can I bring my kids to help wash my dog?
Yes! Washing the family pet can be a great bonding experience for the kids, and also teach them a sense of responsibility for taking care of a living being. We do ask that you keep your children in the bay with you, as there are often dogs coming in and out of the shop and as with all dogs, we cannot assume that they are all fans of children. For family safety, we have doors on every stall to keep your children (and dogs) at bay.
Do you guys offer a stamp card?
Yes we do! Our Frequent Bather's Card ensures that after 8 baths at the self-wash, you get your 9th one free! Ask us about setting you up with one!
Nope! At Bailey's, we understand that different dogs have different needs, and as a result may require different shampoos. However, we do have a $3 extra charge on the De-shedding Shampoo and Conditioner, as they are more expensive to stock than our other shampoos.
How often should I bathe my dog?
This depends on your dog! Often times dogs with smooth coats won't need baths as often as dogs with long or double coats. Similarly, active and outdoorsy dogs may need to be washed more often than couch-potato dogs. And younger dogs that love to explore may need to be bathed more often than senior dogs that are happy laying in bed most of the day. For dogs with lower activity levels, smooth coats, or in their golden years, we recommend once a month. For dogs with long hair, lake lovers, or dogs that love to roll in stinky substances, we recommend once every 2-3 weeks.
Will you guys trim my dog's nails?
Yes! Our walk-in nail trims cost $10.
When is last call for the self-wash?
Our last call for the self-wash is 30 minutes before closing to ensure that the front desk staff has enough time to clean the shop before we close. Anyone who arrives after the 30 minute period for a self-wash will be turned down.
Why does Bailey's dilute my shampoo?
We order our shampoo super concentrated for shipping convenience. Our front desk staff is trained on dilution ratios to ensure that you still get the right amount of suds to get your dog nice and clean. If you still feel that the shampoo is too watery, you can ask a staff member for an extra pump or two.
Can I bring my kids to help wash my dog?
Yes! Washing the family pet can be a great bonding experience for the kids, and also teach them a sense of responsibility for taking care of a living being. We do ask that you keep your children in the bay with you, as there are often dogs coming in and out of the shop and as with all dogs, we cannot assume that they are all fans of children. For family safety, we have doors on every stall to keep your children (and dogs) at bay.
Do you guys offer a stamp card?
Yes we do! Our Frequent Bather's Card ensures that after 8 baths at the self-wash, you get your 9th one free! Ask us about setting you up with one!
Retail Questions
Is Bailey's affiliated with Doorstep Pet supply?
Yes we are! Bailey's Bathhouse, Doorstep Pet Supply and Trail Dogs are all owned and operated by Brent Ahrens.
What is your return policy?
Full refunds are happily given on foods that pets do not like or do not do well with. Unopened and unused toys may be returned withing 30 days of purchase with a valid receipt.
Do you do special orders?
Yes we do! Go ahead and give us a call, stop by in-store, or e-mail doorsteppetsupply@gmail.com for special orders.
How do I know what pet food to look for?
That depends on your pet. Every pet is different, and will prefer different flavors and formulas. Some do well on a rich, grain-free diet, and some do better on grain diets. Inside the Bailey's store, we offer a range of high-quality foods, including raw foods that are prime for your pet's health needs. We also offer samples of our kibble foods to help you and your pet decide which is their favorite! That way, you don't have to buy a whole bag, just to find out your dog doesn't like that new expensive brand you invested in. We also have brands that are perfect for picky eaters and dogs with allergies. Check out our pet food page, or stop by in-store for more info on the pet food that is right for your pet!
Is Bailey's locally owned?
Yes! Brent Ahrens is a Bellingham native who lives just down the road from Bailey's with his wife and children.
Yes we are! Bailey's Bathhouse, Doorstep Pet Supply and Trail Dogs are all owned and operated by Brent Ahrens.
What is your return policy?
Full refunds are happily given on foods that pets do not like or do not do well with. Unopened and unused toys may be returned withing 30 days of purchase with a valid receipt.
Do you do special orders?
Yes we do! Go ahead and give us a call, stop by in-store, or e-mail doorsteppetsupply@gmail.com for special orders.
How do I know what pet food to look for?
That depends on your pet. Every pet is different, and will prefer different flavors and formulas. Some do well on a rich, grain-free diet, and some do better on grain diets. Inside the Bailey's store, we offer a range of high-quality foods, including raw foods that are prime for your pet's health needs. We also offer samples of our kibble foods to help you and your pet decide which is their favorite! That way, you don't have to buy a whole bag, just to find out your dog doesn't like that new expensive brand you invested in. We also have brands that are perfect for picky eaters and dogs with allergies. Check out our pet food page, or stop by in-store for more info on the pet food that is right for your pet!
Is Bailey's locally owned?
Yes! Brent Ahrens is a Bellingham native who lives just down the road from Bailey's with his wife and children.
